Sharing with you some interesting thoughts and facts from respectful sources
Maybe they could turn into food for reflection:
According to McKinsey research, companies that aggressively digitalize their supply chains can expect to boost EBIT by 3.2% and annual revenue by 2.3% /// (see "Digital transformation: Raising Supply Chain performance to new levels", McKinsey Company

Retailers that offer fast and flexible delivery, collection and returns come in ahead of the competition (see "IRUK 2018")

A compelling trend in logistics management is a concept that Gartner calls "supply chain execution convergence," which refers to the need for supply chain organizations to better orchestrate and synchronize processes across functional domains (see "Supply Chain Execution Convergence: Delivering on the End-to-End Process Promise", Gartner

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